What our Customers say...

Why SERVPRO Testimonials

SERVPRO was great! Easy to contact and set-up an appointment. Daury was fantastic, assessed everything, explained the process in detail, contacted the dry cleaners, contacted the gc, and worked directly with the insurance adjuster. Made my 80 year old father feel totally comfortable throughout the process. Thanks for all!!

Jose, Ricardo, and Jonathan were very responsive and did a great job for me.

SERVPRO was nothing but exceptional and professional. Jonathan, our project manager, along with the crew chiefs Dana, Jose, and Ricardo made a difficult situation a lot easier. Communication was responsive and we would definitely recommend them time and time again.

The project manager Jonathan and his crew chiefs Jose and Dana were very professional and always made sure to keep me updated. They got to the job right away and they did a great job. Happy they helped me out.

As project manager Jonathan gave very detailed communication of our damage and process. Ricardo, Gregory and Juan were meticulous and very skilled in our cleanup, careful to protect areas of our home not damaged.

Jon our project manager was very communicative. Talked me through the whole process. When something wasn’t working, he was right there with they guys trying to figure it out. The crew - Ricardo and Hector were professional, courteous, and very efficient. I highly recommend these guys!

We were assigned a SERVPRO project manager through a recent insurance claim. We were very impressed with how quickly Jonathan reached out and made himself available. He quickly organized what needed to happen with some water issues. Very quickly he had an environmental tester on site. Testing was done in 24 hours when Jonathan then had his crew on site. His crew of Reggie and Juan were extremely polite and really worked to keep the house clean! Overall, we were VERY pleased with the work. Jonathan also has followed up to ensure all is in order.

Great company and high level of customer service!! They have helped me out on several occasions. They always put the customer first and they make sure that you are truly satisfied with their overall work. If you have any water restoration issues. I would advise that you call SERVPRO of Boston downtown and Back Bay.

Always there when you need them and always professional, courteous and quick! If your looking for a great restoration/remediation company, look no further!

Great experience with SERVPRO of Boston. Daury Medina is very knowledgeable. He clearly explained the work that needs to be done and patiently answered all my questions. He is very helpful and very nice too!

Our experience with SERVPRO Boston was excellent. They sent a supervisor out the day I called and machines were delivered to our home the following day. They came within the time frame promised, and phoned with a 15 min we are on our way. They were thorough, knowledgeable and courteous. I wouldn't hesitate to call them again.

Excellent service, very professional and friendly staff! Would definitely recommend.

Thank you very much for your work. Your team did an excellent job, diligently cleaning everything, and the results exceeded our expectations. My wife and me are especially happy that you were able to clean the sofas, which we didn't think was possible.
Thank you very much again.

Your employees were extremely courteous, friendly and professional. Always answered my questions.

Your team went above and beyond what we expected. The apartment was a mess because of my mother's declining health, and now it looks like new!

Hi Paul, I recently used SERVPRO of Boston for a bedroom water damage on Commonwealth Ave in Boston. I wanted to reach out to let you know how wonderful the staff is at SERVPRO of Boston.  Chris Mitchell and Brian were outstanding.  They were professional, immediately following up with any questions or concerns I had.  They were knowledgeable in guiding me through the process. They were patient and understanding of my questions and concerns.  Most importantly though, they were very kind.  Jose and Juan, the gentleman who did the demo, were professional and respectful as well.  I work in a service industry as well so I know how nice it is to hear a compliment, as often only complaints are voiced.  I was very happy with the service SERVPRO of Boston provided and would highly recommend the company to others.

Thank you for putting our minds at ease. After the problem with the sewer backup, we lost a lot of valuable items. Your cleanup crew was very professional and helped to put things back to normal. Keep up the great work! Thanks again!

I still can’t believe how quickly and efficiently the crews worked!