Highly Trained Restoration Specialists

Our team works hard to be the best and to make sure that when we arrive to a water or fire restoration job we have the tools, skills and experience to mitigate and restore the property right, the first time.

In any industry there are those who have enough skill to be dangerous, those who attempt restoration work, but they lack necessary experience and training. Not so at SERVPRO of Boston Downtown / Back Bay / South Boston. 

Our team members are skilled techs with advanced training and a wealth of experience. We understand that the credibility of our name is on the line every time we respond to a new project. In these moments, whether responding to water and fire damage or some professional cleaning need, training and skill makes the difference.

Our technicians receive training from the SERVPRO corporate offices where they have a technical training academy. During a technicians time in training they’ll work on their IICRC industry certifications in Water Damage Restoration, Applied Structural Drying, Fire and Smoke Restoration and Commercial Drying.

You can learn more about our team by visiting the about us and employee sections of our website.

IICRC Training and Certification

IICRC

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Boston Downtown / Back Bay / South Boston offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)