What our Customers say...
Dillon did a fabulous job of coordinating things. He made the process of dealing with a leak in the house and subsequent damage seamless for me. His team- Reggie, Juan and Julian were incredibly thorough- super conscious of keeping the area contained to avoid spreading dust/mold/etc. around the house. I am so grateful for how efficient and conscientious they were. Dillon was also very mindful of the dogs and kids and made sure that the process would be minimally disruptive to them which I truly appreciated. I would definitely recommend them again.
Jon our project manager was very communicative. Talked me through the whole process. When something wasn’t working, he was right there with they guys trying to figure it out. The crew - Ricardo and Hector were professional, courteous, and very efficient. I highly recommend these guys!
Unfortunate events seem to occur at the worst possible times. In the case of my home, I was out of the country when water from an upstairs bathroom leaked into the ceiling and walls resulting in a fair amount of water damage to the kitchen below. A call to SERVPRO of Boston while I was overseas connected me with project manager Jonathan, who responded immediately on-site to inspect and assess the damage. Jonathan communicated with me throughout the process, even considering time-zone differences, and made all necessary arrangements to contain the damage and coordinate the work needed to remedy the situation. Crew chief Hector and technician Silvio performed all work expeditiously and to the highest of standards to prepare the affected areas for my plumbing and building contractors to complete their work properly and safely. The level of service and quality of work I received from Jonathan, Hector, and Silvio were exemplary, and their professionalism and courtesy distinguish them from others in the industry. I recommend with the highest of confidence and enthusiasm.
Jonathan the project manager and his crew Jose and Odalis were exceptional in helping my shop recover after a fire next door to my shop suffered major smoke damage. They were prompt on all levels of communication, and their physical efforts. I would highly recommend them.
I had a mold problem in my basement laundry room and SERVPRO provided excellent service. Jonathan was the project manager. He was a great communicator and went above and beyond just what was required of him, helping me with the insurance submission as well as getting the project done well and quickly. Sam and Gabino did the actual remediation work; it was done well and professionally. Highly recommend the whole team.
We were assigned a SERVPRO project manager through a recent insurance claim. We were very impressed with how quickly Jonathan reached out and made himself available. He quickly organized what needed to happen with some water issues. Very quickly he had an environmental tester on site. Testing was done in 24 hours when Jonathan then had his crew on site. His crew of Reggie and Juan were extremely polite and really worked to keep the house clean! Overall, we were VERY pleased with the work. Jonathan also has followed up to ensure all is in order.
Had a mold issue which is never fun. They were super professional and worked quickly to remediate the situation. Would recommend them if you are ever in need of quality service done fast. They even worked with my HOA insurance provider and made things relatively painless. Costs went up from original estimate but that's understandable because they found issues in the wall that were unexpected and couldn't have been predicted form initial consultation.
Suffered a catastrophic sewer line collapse just before the Veterans holiday weekend causing sewage to flood my finished basement. Jonathan Marcianic and his teams led by Samuel and Hector were amazing. Fast, responsive and great about getting air scrubbers into the home even before the official cleanup began. Teams worked even after working a full day on a separate job and Jonathan was great about working with my insurance company so I could avoid the hassles of bills and reimbursement. SERVPRO was recommended to me and I'm so glad they were. Definitely my go-to company for bio-hazard cleanup and remediation.
I worked with Jonathan, Ricardo and Jose after my condo flooded and they did an amazing job. They were very professional and friendly, explained everything they were doing and kept me updated every step of the way. They had to tear up the floor boards and remove a wall, and did everything quickly and thoughtfully and cleaned up afterwards. I would highly recommend them!
I can't say enough about the SERVPRO Boston team! I did not know that I was flooded until 8pm at night when I went downstairs to do a load of laundry. From the time that I called SERVPRO Boston, to the time that I had a returned call was less than 15 minutes! I have never had such follow thru. Jose and his partner arrived on time, were neat, professional, considerate and fast. I actually fell asleep while they we working - that's how comfortable I felt! I went from not knowing what to do to falling asleep! Jake followed up all along the way and made sure that I was happy and comfortable with the work and the process.
I cloudless not hesitate to call SERVPRO Boston again and recommend them highly!
We had a very positive experience with SERVPRO’s work at our home in regards to removal of mold and water damage from our bathroom and kitchen. They were efficient and tidy.
Great company and high level of customer service!! They have helped me out on several occasions. They always put the customer first and they make sure that you are truly satisfied with their overall work. If you have any water restoration issues. I would advise that you call SERVPRO of Boston downtown and Back Bay.
Always there when you need them and always professional, courteous and quick! If your looking for a great restoration/remediation company, look no further!
Great experience with SERVPRO of Boston. Daury Medina is very knowledgeable. He clearly explained the work that needs to be done and patiently answered all my questions. He is very helpful and very nice too!
Our experience with SERVPRO Boston was excellent. They sent a supervisor out the day I called and machines were delivered to our home the following day. They came within the time frame promised, and phoned with a 15 min we are on our way. They were thorough, knowledgeable and courteous. I wouldn't hesitate to call them again.
Excellent service, very professional and friendly staff! Would definitely recommend.
I had a leak in my basement and I called SERVPRO to assist. Michelle was the one who I spoke to when I called in and right away I felt at ease. I knew right away that my nightmare was going to be taken care of. Her ability to make me feel like I was her only customer and her #1 priority was something you just don't get anymore what I'm referring to is spot on top notch customer service! I highly recommend SERVPRO of Boston!
Thank you very much for your work. Your team did an excellent job, diligently cleaning everything, and the results exceeded our expectations. My wife and me are especially happy that you were able to clean the sofas, which we didn't think was possible.
Thank you very much again.
The whole team was professional and responsive. Many thanks.
I rarely write testimonials, but in this case I felt compelled. I experienced the misfortune of having a flood in my Condo Unit due to a collapsed drain on the roof of my building. Needless to say, there was a great deal of damage to my home. Luckily for me, the Property Manager called Marcello Assis and his Crew from SERVPRO to come to my rescue! They showed up in force that very day and took control of the situation immediately! Strategically setting up several industrial fans and de-humidifiers in my home to avoid/minimize any further damage from moisture and mold that would have been inevitable if they hadn’t intervened in time. Every single one of them was professional and polite! They then followed up a few days later to get rid of all of the effected walls and ceilings to complete the drying process. I must admit I was very apprehensive when I left them there that morning as I wasn’t sure at all what I would be coming home to that evening after work. Much to my delight, when I returned, my home was absolutely spotless as if they had never been there! I was amazed at their service in all respects. They made a very difficult situation more bearable, and for that, I will always be grateful! Thank you Marcello and Crew and SERVPRO! I would recommend you whole heartedly!
The techs were prompt and got right to work. They were pleasant and knowledgeable. It was a great experience in a bad situation.
I would just like to say how wonderful, mannerly and efficient everyone was from your company.
Your employees were extremely courteous, friendly and professional. Always answered my questions.
I could not have imagined getting my fire damage repaired would be so easy. Thank You!
When my mold damage became overwhelming your team was there to fix it. Thanks!
Your team has made my mold problem disappear! I couldn't be happier with the results!
Quick service, professional. Great.
Everyone at SERVPRO was great! Thanks for cleaning up our flooded house.
I had mold in my utility room. SERVPRO did a great job getting rid of it all.
The team was competent, professional, and had a great attitude! Would use them again!.
Everyone who does the work for SERVPRO should work like Reggie!
They were able to fix our bathroom when others didn't. Very reliable!
The team was completely professional, and had a great attitude! I would use the again.
The SERVPRO Staff was very polite and helpful. Everyone who does the work for SERVPRO should work like Reggie!
Your team went above and beyond what we expected. The apartment was a mess because of my mother's declining health, and now it looks like new!
Everyone was very helpful and professional. I'm very satisfied and will definitely recommend SERVPRO.
I have personally never been through a water loss before and this was my first experience of the situation and also my first with SERVPRO. I had many concerns and questions throughout the process- from the beginning Andrew Roche (team lead) made himself available to answer all of my questions. In addition, I also had concerns not only as an owner but as a trustee for the building- to ensure I understood where and how the water traveled. For this Andrew assessed the water flow and was very detailed in how he addressed my many questions to ensure the integrity of the building wasn't compromised. Not only were my questions answered but Andrew also handled all the communications with the crew as well as the contractor that needed to make a significant repair in our garage. Andrew made the process easy for me and I felt at ease knowing he was working to ensure things were moving forwarded correctly managed. Andrew was literally a few steps ahead of my concerns and so thoughtful, diligent, and attentive to the largest and smallest of details. He certainly went above and beyond the requirement of the job. Thank you for such excellent support- I would not be able to get through this without you.
A great team of professionals- respected our property. A great performance by all!
John and all the guys from SERVPRO were great & really made a terrible experience much better than it would have been!
Hi Paul, I recently used SERVPRO of Boston for a bedroom water damage on Commonwealth Ave in Boston. I wanted to reach out to let you know how wonderful the staff is at SERVPRO of Boston. Chris Mitchell and Brian were outstanding. They were professional, immediately following up with any questions or concerns I had. They were knowledgeable in guiding me through the process. They were patient and understanding of my questions and concerns. Most importantly though, they were very kind. Jose and Juan, the gentleman who did the demo, were professional and respectful as well. I work in a service industry as well so I know how nice it is to hear a compliment, as often only complaints are voiced. I was very happy with the service SERVPRO of Boston provided and would highly recommend the company to others.
We wanted to let you know that we were very satisfied with the recent restoration for the water damage at our home. One individual that we want to especially acknowledge is JoJo. She went over and above in her duties as she assisted us in navigating through this unsettling process. She was very knowledgeable, courteous and professional. She is an asset to your company and is what good customer service is all about.
The staff was very courteous and professional. Everything was great!
I think John did the job perfectly to what was requested!
This is the second time I have used you and I am immensely satisfied. So friendly, efficient, and on time.
In the rush to get things ready for Christmas, I didn't think it would be possible to complete the job and provide time for the restoration. Your crew was wonderful and we are pleased with the efforts and your work.
Amazing team service- prompt, kind and helpful! You made a tough situation a lot easier. Thank you so much!
Excellent Service! Very Professional!
Thank you for putting our minds at ease. After the problem with the sewer backup, we lost a lot of valuable items. Your cleanup crew was very professional and helped to put things back to normal. Keep up the great work! Thanks again!
Mr. John McKenzie, Project Manager, provided a timely course of action and timely updates on what was found and what needed to be done to minimize damage. Mr. McKenzie was at all times very accessible when questions needed to be answered from the property manager or unit owner.
You should hire more people like the ones that helped me! JoJo (office staff) was extremely helpful as well.
I hope I never have to call you again but I definitely would if I had to. Crew was great, quick service.
Keep up the great work! I had a wonderful experience. My insurance adjuster wanted to sweep the problem under the rug but SERVPRO took the time to make sure the problem was fixed, not just covered up.
Paul is brilliant! Terrie & Alex are also phenomenal! Gold star service from everyone I encountered. The crew was very professional. The whole experience was excellent!
Attention to protecting the cabinets and furniture was excellent!
Men were very polite & did a "Class A" job. Very satisfied!
Customer service is outstanding! I always recommend they SERVPRO to anyone in need of service. They're just 1 call away!
I am very impressed with the quality or work and thoroughness of the cleaning.
Team was impressive. As a business consultant, I know good people when I see them. Outstanding!
Very professional, so impressed and so grateful. Thank You!!
I still can’t believe how quickly and efficiently the crews worked!
Outstanding service, crew was amazing, fun to work with, and very helpful. Thank You.
Excellent! Prompt, Thorough, Professional, and Courteous!