What our Customers say...
Water Damage Testimonials
The whole team was professional and responsive. Many thanks.
I rarely write testimonials, but in this case I felt compelled. I experienced the misfortune of having a flood in my Condo Unit due to a collapsed drain on the roof of my building. Needless to say, there was a great deal of damage to my home. Luckily for me, the Property Manager called Marcello Assis and his Crew from SERVPRO to come to my rescue! They showed up in force that very day and took control of the situation immediately! Strategically setting up several industrial fans and de-humidifiers in my home to avoid/minimize any further damage from moisture and mold that would have been inevitable if they hadn’t intervened in time. Every single one of them was professional and polite! They then followed up a few days later to get rid of all of the effected walls and ceilings to complete the drying process. I must admit I was very apprehensive when I left them there that morning as I wasn’t sure at all what I would be coming home to that evening after work. Much to my delight, when I returned, my home was absolutely spotless as if they had never been there! I was amazed at their service in all respects. They made a very difficult situation more bearable, and for that, I will always be grateful! Thank you Marcello and Crew and SERVPRO! I would recommend you whole heartedly!
The team was competent, professional, and had a great attitude! Would use them again!.
Everyone who does the work for SERVPRO should work like Reggie!
I have personally never been through a water loss before and this was my first experience of the situation and also my first with SERVPRO. I had many concerns and questions throughout the process- from the beginning Andrew Roche (team lead) made himself available to answer all of my questions. In addition, I also had concerns not only as an owner but as a trustee for the building- to ensure I understood where and how the water traveled. For this Andrew assessed the water flow and was very detailed in how he addressed my many questions to ensure the integrity of the building wasn't compromised. Not only were my questions answered but Andrew also handled all the communications with the crew as well as the contractor that needed to make a significant repair in our garage. Andrew made the process easy for me and I felt at ease knowing he was working to ensure things were moving forwarded correctly managed. Andrew was literally a few steps ahead of my concerns and so thoughtful, diligent, and attentive to the largest and smallest of details. He certainly went above and beyond the requirement of the job. Thank you for such excellent support- I would not be able to get through this without you.
We wanted to let you know that we were very satisfied with the recent restoration for the water damage at our home. One individual that we want to especially acknowledge is JoJo. She went over and above in her duties as she assisted us in navigating through this unsettling process. She was very knowledgeable, courteous and professional. She is an asset to your company and is what good customer service is all about.
Mr. John McKenzie, Project Manager, provided a timely course of action and timely updates on what was found and what needed to be done to minimize damage. Mr. McKenzie was at all times very accessible when questions needed to be answered from the property manager or unit owner.
Outstanding service, crew was amazing, fun to work with, and very helpful. Thank You.
Excellent! Prompt, Thorough, Professional, and Courteous!