What our Customers say...

Water Damage Testimonials

Dillon did a fabulous job of coordinating things. He made the process of dealing with a leak in the house and subsequent damage seamless for me. His team- Reggie, Juan and Julian were incredibly thorough- super conscious of keeping the area contained to avoid spreading dust/mold/etc. around the house. I am so grateful for how efficient and conscientious they were. Dillon was also very mindful of the dogs and kids and made sure that the process would be minimally disruptive to them which I truly appreciated. I would definitely recommend them again.

Unfortunate events seem to occur at the worst possible times. In the case of my home, I was out of the country when water from an upstairs bathroom leaked into the ceiling and walls resulting in a fair amount of water damage to the kitchen below. A call to SERVPRO of Boston while I was overseas connected me with project manager Jonathan, who responded immediately on-site to inspect and assess the damage. Jonathan communicated with me throughout the process, even considering time-zone differences, and made all necessary arrangements to contain the damage and coordinate the work needed to remedy the situation. Crew chief Hector and technician Silvio performed all work expeditiously and to the highest of standards to prepare the affected areas for my plumbing and building contractors to complete their work properly and safely. The level of service and quality of work I received from Jonathan, Hector, and Silvio were exemplary, and their professionalism and courtesy distinguish them from others in the industry. I recommend with the highest of confidence and enthusiasm.

I worked with Jonathan, Ricardo and Jose after my condo flooded and they did an amazing job. They were very professional and friendly, explained everything they were doing and kept me updated every step of the way. They had to tear up the floor boards and remove a wall, and did everything quickly and thoughtfully and cleaned up afterwards. I would highly recommend them!

I can't say enough about the SERVPRO Boston team!  I did not know that I was flooded until 8pm at night when I went downstairs to do a load of laundry.  From the time that I called SERVPRO Boston, to the time that I had a returned call was less than 15 minutes! I have never had such follow thru. Jose and his partner arrived on time, were neat, professional, considerate and fast. I actually fell asleep while they we working - that's  how comfortable I felt! I went from not knowing what to do to falling asleep! Jake followed up all along the way and made sure that I was happy and comfortable with the work and the process.
I cloudless not hesitate to call SERVPRO Boston again and recommend them highly!

We had a very positive experience with SERVPRO’s work at our home in regards to removal of mold and water damage from our bathroom and kitchen. They were efficient and tidy.

I had a leak in my basement and I called SERVPRO to assist. Michelle was the one who I spoke to when I called in and right away I felt at ease. I knew right away that my nightmare was going to be taken care of. Her ability to make me feel like I was her only customer and her #1 priority was something you just don't get anymore what I'm referring to is spot on top notch customer service! I highly recommend SERVPRO of Boston!

The whole team was professional and responsive.  Many thanks. 

I rarely write testimonials, but in this case I felt compelled. I experienced the misfortune of having a flood in my Condo Unit due to a collapsed drain on the roof of my building. Needless to say, there was a great deal of damage to my home. Luckily for me, the Property Manager called Marcello Assis and his Crew from SERVPRO to come to my rescue! They showed up in force that very day and took control of the situation immediately! Strategically setting up several industrial fans and de-humidifiers in my home to avoid/minimize any further damage from moisture and mold that would have been inevitable if they hadn’t intervened in time. Every single one of them was professional and polite! They then followed up a few days later to get rid of all of the effected walls and ceilings to complete the drying process. I must admit I was very apprehensive when I left them there that morning as I wasn’t sure at all what I would be coming home to that evening after work. Much to my delight, when I returned, my home was absolutely spotless  as if they had never been there! I was amazed at their service in all respects. They made a very difficult situation more bearable, and for that, I will always be grateful! Thank you Marcello and Crew and SERVPRO! I would recommend you whole heartedly!

The team was competent, professional, and had a great attitude! Would use them again!.

Everyone who does the work for SERVPRO should work like Reggie!

I have personally never been through a water loss before and this was my first experience of the situation and also my first with SERVPRO. I had many concerns and questions throughout the process- from the beginning Andrew Roche (team lead) made himself available to answer all of my questions. In addition, I also had concerns not only as an owner but as a trustee for the building- to ensure I understood where and how the water traveled. For this Andrew assessed the water flow and was very detailed in how he addressed my many questions to ensure the integrity of the building wasn't compromised. Not only were my questions answered but Andrew also handled all the communications with the crew as well as the contractor that needed to make a significant repair in our garage. Andrew made   the process easy for me and I felt at ease knowing he was working to ensure things were moving forwarded correctly managed. Andrew was literally a few steps ahead of my concerns and so thoughtful, diligent, and attentive to the largest and smallest of details. He certainly went above and beyond the requirement of the job. Thank you for such excellent support- I would not be able to get through this without you. 

We wanted to let you know that we were very satisfied with the recent restoration for the water damage at our home. One individual that we want to especially acknowledge is JoJo. She went over and above in her duties as she assisted us in navigating through this unsettling process. She was very knowledgeable, courteous and professional. She is an asset to your company and is what good customer service is all about.

Mr. John McKenzie, Project Manager, provided a timely course of action and timely updates on what was found and what needed to be done to minimize damage. Mr. McKenzie was at all times very accessible when questions needed to be answered from the property manager or unit owner.

Outstanding service, crew was amazing, fun to work with, and very helpful. Thank You.

Excellent! Prompt, Thorough, Professional, and Courteous!