Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

After our team is called, the next step is assessment. As our team arrives on site we’re looking to identify the extent of the damage, the type of damage, and, perhaps most importantly, the source of the damage. We call this step Inspection and Water Damage Assessment.

This step isn’t overly involved but is highly important. Tackling any project without first understanding the scope is unhelpful. It’s getting, as the old adage goes, “the cart before the horse.”

Our teams have specific tools to check moisture levels. This key part of the process ensures we tackle all the damage without tackling more than what needs to be accomplished — that's being a responsible partner and keeping costs low. 

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction