What our Customers say...
I have personally never been through a water loss before and this was my first experience of the situation and also my first with SERVPRO. I had many concerns and questions throughout the process- from the beginning Andrew Roche (team lead) made himself available to answer all of my questions. In addition, I also had concerns not only as an owner but as a trustee for the building- to ensure I understood where and how the water traveled. For this Andrew assessed the water flow and was very detailed in how he addressed my many questions to ensure the integrity of the building wasn't compromised. Not only were my questions answered but Andrew also handled all the communications with the crew as well as the contractor that needed to make a significant repair in our garage. Andrew made the process easy for me and I felt at ease knowing he was working to ensure things were moving forwarded correctly managed. Andrew was literally a few steps ahead of my concerns and so thoughtful, diligent, and attentive to the largest and smallest of details. He certainly went above and beyond the requirement of the job. Thank you for such excellent support- I would not be able to get through this without you.
A great team of professionals- respected our property. A great performance by all!
John and all the guys from SERVPRO were great & really made a terrible experience much better than it would have been!
Hi Paul, I recently used SERVPRO of Boston for a bedroom water damage on Commonwealth Ave in Boston. I wanted to reach out to let you know how wonderful the staff is at SERVPRO of Boston. Chris Mitchell and Brian were outstanding. They were professional, immediately following up with any questions or concerns I had. They were knowledgeable in guiding me through the process. They were patient and understanding of my questions and concerns. Most importantly though, they were very kind. Jose and Juan, the gentleman who did the demo, were professional and respectful as well. I work in a service industry as well so I know how nice it is to hear a compliment, as often only complaints are voiced. I was very happy with the service SERVPRO of Boston provided and would highly recommend the company to others.
We wanted to let you know that we were very satisfied with the recent restoration for the water damage at our home. One individual that we want to especially acknowledge is JoJo. She went over and above in her duties as she assisted us in navigating through this unsettling process. She was very knowledgeable, courteous and professional. She is an asset to your company and is what good customer service is all about.
The staff was very courteous and professional. Everything was great!
I think John did the job perfectly to what was requested!
This is the second time I have used you and I am immensely satisfied. So friendly, efficient, and on time.
In the rush to get things ready for Christmas, I didn't think it would be possible to complete the job and provide time for the restoration. Your crew was wonderful and we are pleased with the efforts and your work.
Amazing team service- prompt, kind and helpful! You made a tough situation a lot easier. Thank you so much!
Excellent Service! Very Professional!
Thank you for putting our minds at ease. After the problem with the sewer backup, we lost a lot of valuable items. Your cleanup crew was very professional and helped to put things back to normal. Keep up the great work! Thanks again!
Mr. John McKenzie, Project Manager, provided a timely course of action and timely updates on what was found and what needed to be done to minimize damage. Mr. McKenzie was at all times very accessible when questions needed to be answered from the property manager or unit owner.
You should hire more people like the ones that helped me! JoJo (office staff) was extremely helpful as well.
I hope I never have to call you again but I definitely would if I had to. Crew was great, quick service.
Keep up the great work! I had a wonderful experience. My insurance adjuster wanted to sweep the problem under the rug but SERVPRO took the time to make sure the problem was fixed, not just covered up.
Paul is brilliant! Terrie & Alex are also phenomenal! Gold star service from everyone I encountered. The crew was very professional. The whole experience was excellent!
Attention to protecting the cabinets and furniture was excellent!
Men were very polite & did a "Class A" job. Very satisfied!
Customer service is outstanding! I always recommend they SERVPRO to anyone in need of service. They're just 1 call away!
I am very impressed with the quality or work and thoroughness of the cleaning.
Team was impressive. As a business consultant, I know good people when I see them. Outstanding!
Very professional, so impressed and so grateful. Thank You!!
I still can’t believe how quickly and efficiently the crews worked!
Outstanding service, crew was amazing, fun to work with, and very helpful. Thank You.
Excellent! Prompt, Thorough, Professional, and Courteous!