SERVPRO of Boston Downtown / Back Bay / South Boston Employee Photos

Paul LaGrandeur

Paul LaGrandeur

Paul LaGrandeur has been General Manager of SERVPRO of Boston - Downtown, Back Bay, South Boston for eight years. Paul has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Applied Structural Drying Technician, Air Systems Cleaning Specialist, Certified Ventilation Inspector, Basic Repair Technician. Paul has more than 24 years experience in the restoration industry, 16 years with SERVPRO & an additional 8 years as a general contractor providing complete remodeling & restoration services for interiors, and custom remodels of kitchens & bathrooms. Paul likes fishing, has two sons in soccer and track, and he also enjoys cooking & cigars.

John McKenzie

John McKenzie

John McKenzie is a Project Manager at SERVPRO of Boston- Downtown, Back Bay, South Boston. He has over five years in the restoration industry. John has attained an Institute of Inspection Cleaning and Restoration Services Certification in Applied Structural Drying. John also served in the United States Marine Corps. He grew up building cabinets & countertops and spent fifteen years in the solid surface industry. He also has over three years of formal plumbing & heating training from a vocational tech school. John is heavily involved in 4-H which is a Positive Youth Development & Mentoring Organization. His hobbies include antique vehicle restoration, animal husbandry, marksmanship, and playing the drums.

Terrie O’Toole

Terrie O’Toole

Terrie O'Toole is the Executive Account Manager at SERVPRO of Boston- Downtown, Back Bay, South Boston. She has been with SERVPRO over a year and has received Sandler Sales Training. Terrie has been involved in three home renovations; from design to construction and finally decorating. Terrie is a member of the National Association for Industrial and Office Parks Charity Committee. Terrie & her husband have been married 21 years and have two sons. Terrie enjoys interior design, cooking, reading, the beach, and enjoying time with her friends and family.

Jo Jo Audette

Jo Jo Audette

Joanna (Jo Jo) Audette is the Office Manager at SERVPRO of Boston - Downtown, Back Bay, South Boston. Jo Jo joined our team in August of 2015. She enjoys fishing in her spare time.

Adrian Quinonez

Adrian Quinonez

Adrian Quinonez is a Crew Chief at SERVPRO of Boston Downtown/ Back Bay/ South Boston. His role includes making sure all aspects of the onsite job process are completed correctly, with emphasis on customer satisfaction.

Samuel Martinez

Samuel Martinez

Samuel Martinez is our Production Helper at SERVPRO of Boston Downtown/ Back Bay/ South Boston. He is responsible for assisting the production crew in completing onsite services with professionalism and concern. 

Reginaldo Machado

Reginaldo Machado

Reginaldo Machado is a Crew Chief at SERVPRO of Boston Downtown/ Back Bay/ South Boston. He communicates with customers while supervising his production crew in completing tasks to industry specifications and customer satisfaction.

Hector Torres

Hector Torres

Hector Torres is our Crew Chief at SERVPRO of Boston Downtown/ Back Bay/ South Boston. He manages aspects of job completion, customer questions, and crew performance while performing onsite mitigation of customers' properties.

Jose Martinez

Jose Martinez

Jose Martinez, Crew Chief at SERVPRO of Boston Downtown/ Back Bay/ South Boston, is responsible for managing the performance of a production crew as restoration services are performed for customers and clients. He is responsible job completion with emphasis on customer satisfaction. 

Shaun Donnelly

Shaun Donnelly

Shaun Donnelly is a Production Helper at SERVPRO of Boston Downtown/ Back Bay/ South Boston. He assists his production crew with tasks required for completing various types of mitigation, with emphasis on customer service and professionalism.

Ismail Ortiz

Ismail Ortiz

Ismail Ortiz is a Production Helper at SERVPRO of Boston Downtown/ Back Bay/ South Boston. Assigned to a production crew, he assists with necessary tasks for efficient completion of cleanup and restoration services for people whose properties are affected by damages.  

Daury Medina

Daury Medina

Dairy Medina is a Crew Chief at SERVPRO of Boston Downtown/ Back Bay/ South Boston. He manages a crew of production workers, ensuring all proper techniques and equipment are applied to get best results for customers' homes affected by fires, floods, and other damaging events.

Paul Notartomaso

Paul Notartomaso

Paul Notartomaso is our Operations Manager for SERVPRO of Boston Downtown/ Back Bay/ South Boston. He has been with SERVPRO over four years, and holds IICRC certifications of Water Restoration Technician (WRT) and Applied Structural Drying (ASD). Paul  is also holds designations of ABC Lead Safe Renovation Supervisor, and ABRA Bio-Recovery Technician. In his role as Operations Manager, Paul is responsible for communication between and management of all aspects of the Production, Marketing, and Office Divisions of SERVPRO of Boston Downwown/ Bayback/ South Boston.

Diane Miller

Diane Miller

Diane Miller is Administrative Assistant at SERVPRO of Boston Downtown/ Back Bay/ South Boston. Diane's focus is on customer service, ensuring client satisfaction from initial call through final billing.

Brian Gregory

Brian Gregory

Brian Gregory is a Project Manager for SERVPRO of Boston Downtown/ Back Bay/ South Boston. 

Andrew Roche

Andrew Roche

Andrew Roche is our Project Manager at SERVPRO of Boston Downtown/ Back Bay/ South Boston.